FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@eshopzen.com

When Will I Get My Order?
Standard Shipping: 5-7 business days. All orders will be dispatched from our warehouse within 2 business days. In peak periods please allow for up to 4 business days for dispatch.*All shipping times exclude clearance/customs delays
*Buyers are responsible for all duties/customs charges

How long will it take to receive a tracking number?
It will take usually between 2-5 business days.

How Do I Apply My Discount Code?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.

Do You Offer Wholesale Pricing? 
We sure do! We can offer a 35% off bulk discount for your wholesale needs. Simply contact us if you are interested in our wholesale pricing. Please note that we require a $500 minimum for wholesale purchases.

Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Can I change or cancel my order?
To cancel or change your order, please email us immediately on support@eshopzen.com (not more than 24 hours). In case your order is already forwarded to the courier, we can't change it nor cancel it, so it is important to contact us asap.

What If I Have A Question Not Listed Here?
Contact us at support@eshopzen.com and we will follow-up with you within 24 hours.